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Iperius for MSPs: Backup, RMM and Complete IT Management with Iperius One



MSPs (Managed Service Providers) need to manage increasingly distributed IT infrastructures, numerous endpoints and customers with different requirements. Backup, monitoring, updates, remote support and day-to-day system management therefore require centralized tools that are easy to deploy and scale.

The Iperius offering for MSPs has evolved in this direction with Iperius One, the platform that centralizes the main IT management activities in a single environment: RMM, backup, endpoint monitoring, Windows patch management, remote access, ticketing and customer management.

Iperius Backup remains the dedicated component for advanced data protection, while Iperius One allows MSPs to extend their operations toward a more complete and centralized IT management model.

For those in a hurry

  • Platform designed for MSPs and IT teams: Iperius One lets you organize and manage devices and customers from a single environment.
  • RMM and centralized monitoring: device status, hardware and software resources, services and key system parameters can be monitored remotely.
  • Backup integrated into IT management: MSPs can centrally monitor customer backup activities while retaining the advanced features of Iperius Backup.
  • Windows Patch Management: centralized management of Windows operating system updates.
  • Centralized policies: monitoring, backup and update policies can be applied consistently to groups of devices.
  • Remote access: integration with Iperius Remote for quick connections to customer PCs and servers.
  • Multi-customer management: centralized organization of companies, endpoints and operational activities.
  • Scalability: suitable for both small providers and MSPs managing large numbers of customers and devices.

Iperius One: the new Iperius platform for MSPs

In the past, an MSP could build its management environment using different products from the Iperius ecosystem: Iperius Backup for data protection, Iperius Console for centralized monitoring and Iperius Remote for remote support.

With Iperius One, this model evolves toward a more unified platform.

The goal is to allow MSPs, system integrators and IT departments to manage the main day-to-day activities related to customer endpoints and infrastructure from a single location.

This reduces the need to constantly switch between different tools and provides a more complete view of the managed infrastructure.

Iperius One includes features for:

  • Remote Monitoring & Management (RMM)
  • endpoint monitoring
  • backup management
  • Windows Patch Management
  • remote access
  • centralized policy management
  • ticketing
  • customer and device management

For an MSP, this centralization can simplify both technical operations and the organization of services provided to customers.

RMM for MSPs: centralized monitoring of devices and customers

One of the main needs of a Managed Service Provider is to quickly understand the status of customer infrastructure without having to manually check every individual computer or server.

The RMM features in Iperius One allow endpoints to be monitored remotely while providing a centralized overview of the most important information.

MSPs can monitor system status parameters, identify anomalies more quickly and intervene before a problem becomes critical.

Centralized management becomes particularly valuable as the number of customers increases: instead of managing each machine separately, devices and organizations can be grouped and managed from a common dashboard.

Endpoint health monitoring

Monitoring makes it possible to collect useful information about managed machines and their operational status.

For an MSP, this means identifying devices that require attention more easily and organizing maintenance activities more efficiently.

A centralized view also helps technicians focus on genuinely important anomalies without continuously performing manual checks on every endpoint.

Centralized Windows Patch Management

Operating system updates are a fundamental part of daily endpoint management.

With Iperius One, MSPs can centrally manage Windows Patch Management, checking and organizing the installation of updates across managed devices.

This helps maintain a more consistent update level across customer endpoints and reduces the manual work required to check each individual computer.

Policy-based management also makes it possible to standardize the behavior of devices belonging to the same customer or group.

It is important to note that Iperius One Patch Management concerns Windows and operating system updates, without automating third-party software updates.

Centralized policies to simplify endpoint management

When an MSP manages dozens or hundreds of devices, configuring each machine manually quickly becomes inefficient.

Iperius One allows you to create centralized policies and criteria that can be applied to groups of endpoints.

This makes it possible to define common configurations and deploy them more consistently across the managed infrastructure.

Policies can be used to standardize several operational activities, including monitoring, backup and Windows update management.

For more information about configuration, see the dedicated tutorial on creating criteria and policies in Iperius One.

Backup for MSPs: data protection with Iperius

Backup remains one of the most important services offered by a Managed Service Provider.

An MSP must be able to protect very different environments: physical servers, workstations, virtual machines, databases, NAS devices, Microsoft 365 and cloud infrastructures.

Iperius provides a complete backup ecosystem, with Iperius Backup as the dedicated data protection solution and Iperius One as the centralized IT management platform.

Iperius Backup supports different types of backup, including:

  • disk image and bare-metal disaster recovery;
  • file and folder backup;
  • backup to NAS and network devices;
  • FTP and SFTP backup;
  • database backup;
  • VMware ESXi and Microsoft Hyper-V backup;
  • Microsoft 365 backup;
  • backup to cloud and S3-compatible storage;
  • Tape LTO backup;
  • local and off-site copies.

This allows MSPs to adapt the protection strategy to the characteristics of each customer’s infrastructure.

Iperius Backup or Iperius One: which should an MSP choose?

Iperius Backup and Iperius One address different but complementary requirements.

Iperius Backup is suitable when the main objective is to implement advanced data protection and disaster recovery strategies.

It supports numerous backup types, destinations and workloads, making it suitable for both companies and providers that need to protect complex infrastructures.

Iperius One, on the other hand, expands the concept from data protection alone to centralized IT infrastructure management.

Requirement Iperius solution
Advanced server and workstation backup Iperius Backup/ Iperius One
Disk image and disaster recovery Iperius Backup/ Iperius One
VMware and Hyper-V backup Iperius Backup/ Iperius One
Microsoft 365 backup Iperius Backup/ Iperius One
Database backup Iperius Backup/ Iperius One
RMM monitoring Iperius One
Centralized multi-customer management Iperius One
Windows Patch Management Iperius One
Centralized policies Iperius One
Remote access Iperius One / Iperius Remote
Backup + RMM + centralized IT management Iperius One + Iperius Backup

For an MSP that only wants to provide backup services, Iperius Backup can therefore be the primary solution.

When the goal is to manage backup, endpoints, monitoring, Windows updates and remote support within a centralized environment, Iperius One represents the natural evolution of the ecosystem.

Remote access for customer support

An MSP must not only monitor infrastructure: it also needs to intervene quickly when a customer requires support.

Integration with Iperius Remote allows technicians to connect to managed PCs and servers and provide remote assistance.

Unattended access also makes it possible to work on authorized systems even when no operator is present in front of the machine.

This makes remote access particularly useful for activities such as:

  • server maintenance;
  • configuration checks;
  • troubleshooting;
  • user support;
  • application and service checks;
  • routine system administration.

For an MSP, having remote access and monitoring in the same ecosystem reduces the number of steps required to identify a problem and take action.

Ticketing and customer management

Technical management is only one part of a Managed Service Provider’s work.

As the number of customers and endpoints grows, it also becomes important to organize support requests and maintain a clear structure for the companies being managed.

Iperius One includes tools for customer management and support activities, helping MSPs further centralize their work.

The goal is to provide a single environment from which the MSP can monitor infrastructure, access machines and organize the IT team’s day-to-day activities.

Ransomware protection: 3-2-1 backup, immutability and off-site copies

Centralized IT management does not eliminate the need for a robust backup strategy.

To protect customer data from ransomware, hardware failures, human errors and other incidents, an MSP should implement strategies that include multiple copies of data and independent destinations.

One of the best-known approaches is the 3-2-1 backup rule:

  • at least 3 copies of the data;
  • stored on 2 different types of media;
  • at least 1 copy off-site.

Iperius Backup makes it possible to create strategies that combine local and remote destinations.

For example, an MSP can retain a local copy on a NAS while simultaneously sending a second copy to cloud or S3-compatible storage.

Solutions are also available for creating immutable backups using technologies such as S3 Object Lock, as well as physically separated media such as LTO Tape or removable drives.

The goal is to prevent a ransomware attack from compromising both the original data and all backup copies at the same time.

Cloud Backup and off-site storage for MSPs

For many MSPs, off-site backup is a fundamental component of the services offered to customers.

Iperius Backup supports multiple cloud services and storage systems compatible with standard protocols, making it possible to build flexible strategies according to the needs of each infrastructure.

Local and cloud backups can therefore be combined while keeping a copy of the data separate from production systems.

This approach is useful both for ransomware protection and for disaster recovery planning.

The MSP can define the most appropriate strategy for each customer based on data volume, connection speed, retention requirements and recovery objectives.

Microsoft 365 Backup for MSPs

Protecting SaaS data has become another important part of managed services.

With Iperius Backup, different elements of the Microsoft 365 environment can be protected, allowing MSPs to include cloud data in their backup strategies.

Microsoft 365 backup can be integrated with the other infrastructure protection activities, avoiding the need to treat the cloud as a completely separate environment.

For an MSP, this means offering a more complete strategy covering both local systems and cloud workloads.

VMware and Hyper-V Backup

Many infrastructures managed by MSPs use virtualized environments.

Iperius Backup supports VMware ESXi and Microsoft Hyper-V virtual machine backup, allowing virtual environments to be included in the overall protection strategy.

Features dedicated to virtual machines make it possible to perform backups without having to manage each guest system separately.

For a provider managing multiple virtualized infrastructures, this makes backup and disaster recovery procedures easier to standardize.

Why centralize Backup, RMM and Remote Management?

Using separate tools for each activity can become complex as the number of customers increases.

A technician may have to continuously move from the monitoring software to the backup console, then to the remote desktop tool and finally to the ticketing system.

A centralized platform helps reduce this fragmentation.

With Iperius One, the objective is to create an environment in which the MSP can have an overall view of managed infrastructures and quickly access the necessary tools.

The main benefits include:

  • greater endpoint visibility;
  • centralized multi-customer management;
  • more standardized procedures;
  • fewer manual activities;
  • policy-based management;
  • faster remote interventions;
  • greater control over backup status;
  • scalability as the number of devices grows.

What is the best backup solution for an MSP?

There is no universal solution suitable for every Managed Service Provider.

The right choice depends on the type of customers managed, the number of endpoints, the workloads to be protected and the services the MSP wants to provide.

For organizations mainly looking for comprehensive backup software, Iperius Backup makes it possible to protect physical, virtual and cloud infrastructures with numerous backup types and destinations.

For MSPs that want to go beyond backup and also manage RMM, monitoring, Windows patching, remote access and customers, Iperius One makes it possible to centralize these activities within the same ecosystem.

The combination therefore makes it possible to build a managed service that starts with data protection and extends to daily IT infrastructure management.

Is Iperius One suitable for MSPs?

Yes. Iperius One is designed for environments where multiple devices and organizations need to be managed from a single platform.

It is therefore particularly suitable for:

  • Managed Service Providers;
  • system integrators;
  • IT resellers;
  • IT support companies;
  • IT departments managing multiple locations or devices.

The ability to organize endpoints, apply policies and centrally access RMM features makes the platform suitable for infrastructures of different sizes.

Conclusion

The role of the MSP has changed: simply checking whether a backup completed successfully is no longer enough.

Providers must continuously monitor endpoints, keep systems updated, protect data, intervene remotely and manage many customers at the same time.

Iperius One represents the evolution of the Iperius ecosystem toward this centralized management model.

Iperius Backup continues to provide the advanced features needed for data protection, while Iperius One expands management capabilities with RMM, monitoring, Windows Patch Management, policies, remote access and tools designed for MSPs.

The result is a modular ecosystem that allows providers to start with backup and progressively develop a complete IT management service.

Discover Iperius One and try the platform to manage backup, RMM, monitoring and remote support for your customers from a single environment.



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