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The Best RMM Software for MSPs: Solutions for Remote Management and Monitoring
Remote Monitoring and Management (RMM) tools are specialized software that allow MSPs (Managed Service Providers) and IT departments to remotely monitor client servers and workstations. A good RMM allows you to automate hardware/software monitoring, manage system updates, apply security patches, perform backups, and provide secure remote access , all from a single, centralized console. In addition to simplifying day-to-day maintenance, an RMM helps prevent problems and respond quickly in the event of failures, improving IT service efficiency.
Most popular RMM solutions
Below is a comparative overview of some of the most popular RMM platforms on the European MSP market. Each product offers a mix of features (monitoring, patching, remote access, backup, etc.) and different licensing models.
Iperius One:
Iperius One is an all-in-one RMM platform that natively integrates advanced backup and remote access features, in addition to the usual monitoring and patching capabilities. The web console allows you to centrally manage cloud/local backups, databases (SQL), Hyper-V/VMware virtual machines, and Microsoft 365 accounts, while integration with Iperius Remote guarantees one-click remote access to monitored devices, without router or firewall configurations. This unification is quite rare: many RMMs require external tools for remote desktop, while Iperius One already offers them.
Another strong point of Iperius One is its modular and transparent licensing model . You only pay for the modules you actually use (basic RMM, essential backup, Hyper-V backup, database backup, Office 365 backup, additional remote connections). In practice, you can choose and combine only the features you need, keeping costs clear from the start.
Finally, Iperius One is designed to be reliable and scalable. Based on European cloud architectures with certified Tier IV datacenters , it guarantees high availability and GDPR compliance . The platform is suitable for both small MSPs and large IT organizations, precisely because the scalable license allows you to start with just a few endpoints and gradually grow. Thanks to push notifications and customized policies, it is also possible to manage multi-user teams and meet the needs of complex organizations.
NinjaOne:
NinjaOne is a cloud-based RMM appreciated for its clean and intuitive interface. Its key features include automatic patch management, real-time monitoring of processes, CPU/RAM, disk space, and antivirus, as well as a secure remote access service.
NinjaOne also supports automation and scripting for repetitive tasks (software distribution, automated deployments, and auto-resolution of common issues), while remaining simple to configure. It’s no surprise, then, that many MSPs cite NinjaOne as one of the leading RMMs for efficiency and simplicity. However, some users report that in highly complex environments, it may lack the advanced automation or scripting capabilities of other more sophisticated solutions.
Atera offers a single platform that integrates RMM, patch management, helpdesk, and billing, with a flat pricing rather than per endpoint. This means you pay a monthly fee (typically around $129–$149 per technician, depending on the plan) that allows you to manage an unlimited number of devices. This per-technician model is designed to allow for scalability (unlimited devices) while keeping costs predictable.
Atera’s features include continuous remote monitoring of servers and workstations, remote access with integrated tools (such as AnyDesk or Splashtop embedded in the console), and automatic patch management for Windows, macOS, and Linux. Atera also leverages artificial intelligence with its Action AI™ (or IT Autopilot ), which generates scripts and suggests solutions to speed up technical support. In short, Atera is a turnkey solution that simplifies IT management by offering helpdesk, ticketing, and automation features in the base price.
N-able (SolarWinds):
N-able (part of SolarWinds MSP) offers established RMM products such as N-able N-central (for enterprise MSPs) and N-able RMM (more geared towards lightweight cloud solutions). One of its strengths is integrated patch and backup management. In practice, N-central allows you to automate patch deployment to servers and workstations, perform scheduled backups, and access systems with integrated remote tools.
N-able also highlights advanced security solutions and proactive monitoring . For example, it can manage antivirus/EDR , control system updates, and leverage forensic analysis on Windows events . Thanks to these unified modules, N-able RMM is considered a flexible and scalable platform for medium to large MSPs, capable of adapting to complex, multi-site networks.
ConnectWise RMM/Automate
ConnectWise offers two RMM lines: ConnectWise Automate (formerly LabTech), which focuses on strong scripting and automation capabilities, and ConnectWise RMM (cloud), which focuses on remote control and integration with the rest of the ConnectWise ecosystem. ConnectWise RMM software offers endpoint monitoring , automatic patch management , and pre-configured remediation procedures . Among its key features is integration with ScreenConnect, ConnectWise’s remote desktop tool, which enables secure remote access to all managed devices.
Another important aspect is that the platform also natively includes client data backup and recovery . This means there’s no need for separate backup software: ConnectWise RMM/Automate automatically manages backups and recovery in the event of failure or data loss. The system is designed to reduce ticketing thanks to intelligent alerts and real-time network maps.
Datto RMM is a cloud-based platform widely used by MSPs, known for its security and continuous innovation. The solution manages on-premise and cloud endpoints with a scalable web console, offering monitoring, patching, and automation . Datto also stands out as the only RMM with a native Microsoft 365 management module: from the Datto console, you can onboard and offboard users and manage M365 configurations without external tools.
For backup, Datto RMM integrates natively with its business continuity solutions (Datto SIRIS), allowing you to coordinate data backup and recovery directly from the same RMM platform. In short, Datto RMM is a reliable, backup-focused solution, particularly suitable for MSPs who already use other Datto products.
Conclusions: How to choose the right RMM software
The “best” RMM software will depend on the mix of performance requirements and budget constraints. It’s a good idea to plan a testing phase with the selected platforms (many vendors offer free trials) and also consider the experience of similar MSPs. Choose the solution that offers the best balance between essential features (monitoring, patching, remote, backup), scalability for your growth, and cost transparency. This way, you can reduce downtime, improve customer security, and optimize your IT team’s operational efficiency.
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